Serve attentively and escort with love. - the group carries out training for dealers' after-sales service personnel

Release time:

Jul 23,2019

In order to further improve the after-sales service level and meet the after-sales service needs of consumers in the use of products. Lida Group held a two-day national dealer after-sales service training meeting at the group headquarters from June 28 to 29. Dealers' after-sales service personnel from all over the country gathered at the group headquarters to "learn lessons". They were not afraid of the hot summer and had a high enthusiasm for learning, and successfully completed the training.

The group cooperates with brand parts suppliers and well-known training lecturers to carry out training on service, technology, energy conservation and so on. During this period, students are arranged to visit the workshop and practice, combining theory with practice. In order to verify the training effect, closed book examination and questionnaire survey were organized to effectively understand learning Learning situation and course effect.

Jin Rongyu, deputy head of the group, delivered a speech on behalf of the company, explaining the significance of the training and wishing the training a complete success. In the subsequent training courses, song Zhanming, an engineer of the group, taught the trainees the basic knowledge of compressor and energy-saving technology in an all-round way; Zhao Qingke, manager of Biotechnology Department, analyzed the common problems and solutions of air compressor in simple terms; Famous training lecturers vividly explained the service concept of "promoting enterprise value-added through service", focused on inculcating the spirit of social responsibility and serving the society to serve every Lida customer, and always put customer demands first in daily affairs; Brand parts supplier engineers analyze the common problems, causes and solutions of compressor related accessories.

In order to better improve the training effect, the group organized the trainees to visit the workshop for study. The workshop technicians explained in detail the details of the operation and answered the questions raised by the trainees one by one. In the process of interaction, the middle school students had a deeper understanding of the compressor knowledge. During this period, all the students took the exam, and the students with excellent exam results won the certificates and prizes issued by Lida Group.

Finally, all the students took a group photo in front of the group headquarters building to celebrate the completion of the two-day after-sales service course. Everyone gained both knowledge and joy!